In most cases, yes, an initial consultation is needed before any service can begin. The consultation will give us time to go over paperwork, tour your home, get acquainted with your pet, and discuss any details on pet and home care. This consultation is free and it is preferred if it can be done at least 48 hrs prior to the initial service. However, we are flexible. Sometimes a client may have alternate plans fall through at the last minute and need us immediately. Please call us ASAP at 484-955-3403 in such an instance.